Privacy and Terms of Use

Privacy Policy 

EcoFoil 

www.ecofoil.com 

Last Updated: 5/13/2026 

Introduction 

Clickstop, Inc., the parent company of EcoFoil, is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, share, and protect personal information when you visit or make a purchase on www.ecofoil.com (the “Site”). 

By using the Site, placing an order, using our live chat feature, or otherwise providing personal information to us, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site. 

Information We Collect and Why 

We collect the following categories of personal information for the purposes described below: 

Identifiers 

Name, email address, phone number, billing and shipping address, company name, IP address, and account login credentials. 

Purposes: Process and fulfill your orders, manage your account, provide customer service (including via live chat, phone, and email), send order confirmations and shipping updates, and comply with legal obligations. 

Commercial Information 

Order history, products viewed, items in your cart, wishlists, and purchase amounts. 

Purposes: Fulfill orders, process returns and exchanges, recommend products, and improve our catalog. 

Internet and Network Activity 

Pages visited, clickstream data, referring website, number of visits, date and time of visits, browser type, operating system, and email client. 

Purposes: Analyze site performance, diagnose technical issues, improve your shopping experience, and deliver relevant advertising. 

Geolocation Data 

City, state, zip code, country, and time zone (derived from your IP address). 

Purposes: Calculate shipping rates, display regionally relevant content, and comply with applicable laws. 

Financial Information 

Credit card number, billing address, and payment method details. Payment information is processed by our third-party payment processors and is not stored by us in its complete form. 

Purposes: Process and authorize payment for your orders. 

Communications 

Live chat transcripts, emails, phone call records, and any information you voluntarily provide when contacting us. 

Purposes: Respond to your inquiries, maintain a record of our interactions, resolve disputes, and improve our customer service. 

We do not knowingly collect sensitive personal information such as Social Security numbers, precise geolocation, biometric data, or health information through the Site. 

Live Chat 

When you use the live chat feature on the Site, we and our chat technology provider, Amazon Web Services, Inc. (“Amazon Connect”), collect, record, and store the content of your chat session along with related information such as your name, email address, IP address, browser type, the pages you visited, and any other information you choose to share during the chat. 

We use this information to respond to your inquiry, process your order, improve our products and services, train our customer service team, and maintain a record of our communications with you. 

Amazon Connect processes chat data as a service provider acting solely on our instructions and under the AWS Data Processing Addendum. Amazon Connect is not permitted to use, sell, or disclose your information for its own purposes. 

By initiating or continuing a chat session, you acknowledge and consent to the collection, recording, and storage of the communication as described in this Privacy Policy. If you do not wish to have your chat recorded, please do not use the chat feature. You may reach us by phone or email instead using the contact information at the bottom of this page. 

Chat transcripts are retained for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide customer service, comply with legal obligations, resolve disputes, and enforce our agreements. 

Sharing and Service Providers 

We do not sell, rent, or loan your personal information to third parties for their own marketing purposes. 

We share personal information with the following categories of service providers who process data on our behalf. These providers are contractually restricted from using your information for any purpose other than providing services to EcoFoil: 

We may also disclose personal information when required by law, such as in response to a subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others. 

Advertising, Analytics, and Your Opt-Out Rights 

Cookies and Pixel Tags 

EcoFoil works with third-party advertising and analytics companies that may collect non-personally identifiable information about your visits to and interactions with the Site. This information is collected through cookies, pixel tags, and similar technologies, which are industry-standard tools used by most major websites. 

Behavioral Analytics and Session Technology 

In addition to standard cookies and pixel tags, we may use third-party tools that record how users interact with pages on the Site, such as mouse movements, clicks, scrolling behavior, and form inputs. This technology helps us identify usability issues and improve the shopping experience. 

These tools capture non-personally identifiable interaction data in most cases. However, they may incidentally capture information you enter in forms or chat fields. We configure these tools to mask or exclude sensitive fields such as payment and password inputs wherever technically feasible. 

Third-party providers used for analytics and session technology may include Google Analytics and other similar services. These providers act as service providers on our behalf and are contractually restricted from using your data for their own purposes. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout. 

Do Not Sell or Share My Personal Information 

We do not sell your personal information for money. However, we allow certain third-party advertising and analytics partners to receive information about your browsing activity on the Site through cookies and similar technologies in order to deliver targeted advertisements to you on other websites and platforms. Under certain state privacy laws, including the California Consumer Privacy Act (CCPA), this activity may be considered the “sale” or “sharing” of personal information. 

You may opt out of this activity at any time by: 

Opting out does not remove advertising from your experience. It means that the ads you see may be less tailored to your interests. 

Site Statistics 

EcoFoil may use information gathered about your visit via site statistics or cookies to help diagnose problems with our server or track your progress through the Site to improve your shopping experience. 

Security 

We take every precaution to protect our users’ information. All pages on this website that collect personal information are secured and transmitted using a high level of encryption. You can verify our security certificate status by looking for the lock icon displayed in your browser’s address bar. In addition, our site address displays “https:” indicating a secure server connection is in use. EcoFoil is committed to protecting your sensitive information. 

SMS Terms and Privacy Policy 

When you opt in to receive text messages from EcoFoil, you may receive automated marketing and transactional text messages (SMS/MMS) sent to the mobile number you provided. These messages may include promotional offers, cart reminders, order updates, shipping notifications, delivery alerts, and customer service communications. 

You can cancel the SMS service at any time by texting “STOP” to any text message you receive from us. After you send “STOP,” we will send you a confirmation message. After this, you will no longer receive SMS messages from us. To rejoin, sign up again as you did the first time or text “JOIN” to start receiving messages again. 

If you are experiencing issues with the messaging program, reply with the keyword HELP for more assistance, or contact us directly at 888-349-3645 or customerservice@ecofoil.com. 

Carriers are not liable for delayed or undelivered messages. 

Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have questions about your text plan or data plan, contact your wireless provider. 

We may share SMS-related information (including phone numbers and messaging activity) with trusted service providers who help deliver and manage our messaging programs. These providers are permitted to use this information only to perform services on our behalf and are required to protect your information. 

Your Privacy Rights 

Depending on where you live, you may have certain rights with respect to your personal information under applicable state privacy laws, including the California Consumer Privacy Act (CCPA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Connecticut Data Privacy Act (CTDPA), and others. These rights may include: 

Right to Know / Access. You may request a copy of the personal information we have collected about you, including the categories and specific pieces of information, the sources from which we collected it, our purposes for collecting or sharing it, and the categories of third parties with whom we have shared it. 

Right to Delete. You may request that we delete personal information we have collected from you, subject to certain exceptions. We may retain information necessary to complete a transaction, comply with a legal obligation, detect security incidents, exercise legal rights, or perform other uses compatible with the context in which you provided the information. 

Right to Correct. You may request that we correct inaccurate personal information we maintain about you. 

Right to Opt Out of Sale or Sharing. You may opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising. See “Do Not Sell or Share My Personal Information” above or visit www.ecofoil.com/pages/data-sharing-opt-out to exercise this right. 

Right to Non-Discrimination. We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide you a different level or quality of service because you exercised a privacy right. 

How to Submit a Request 

To exercise any of the rights described above, please contact us using one of the following methods: 

We will respond to verified requests within 45 days of receipt. If we need additional time (up to an additional 45 days), we will notify you in writing. We may ask you to verify your identity before processing your request by confirming information we already have on file, such as your email address or order number. 

Authorized agents may submit requests on your behalf. We may require written authorization or a valid power of attorney before processing a request submitted by an agent. 

Links to Third-Party Websites 

There may be links on EcoFoil that will take you away from pages maintained by Clickstop, Inc. We cannot be responsible for the content, security, or collection of information by these third parties. We advise you to closely examine the privacy policy of any third-party website before conducting business with them. 

Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. 

Contact Us 

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us: 

EcoFoil 

A Clickstop, Inc. Brand 

202 Blue Creek Drive 

Urbana, IA 52345 

Phone: 888-349-3645 

Email: customerservice@ecofoil.com 

Hours: Monday–Friday, 7am–5pm CST