*Free Shipping on all orders* - Free shipping applies to orders within the contiguous 48 states for standard ground shipping only. Expedited options are excluded.
We hope to be able to answer all of your questions related to shipping and returns here. If you don't find the information you need, please contact us at (888) 349-3645 or via email at email@example.com so we can assist you.
We charge when we ship. Some payment providers require we process the payment sooner and in full, prior to shipping. If this happens, it will reflect on your receipt. You will receive a separate payment receipt for each charge. If your order is split into more than one shipment you will receive an email with a receipt after each.
We ship via FedEx and LTL carriers based on the shipment size, weight and final destination. Our product specialists will work with you to get your products to you exactly where you need them, when you need them and we have several options for expedited shipping at nominal fees if you need something FAST.
FedEx is our preferred method for ground shipping. The chart below gives you the standard transit time for products shipping from our warehouse in Urbana, Iowa. Our team goal is to have any in-stock item shipped within 24 hours of your order and we strive to ship the same day on orders received before 4:00 PM Central Time. Transit times noted below do not include the day the order is placed, Saturdays, Sundays or US Holidays.
Note: These fulfillment and transit times may not apply if all or part of your order is custom built by the manufacturer or drop-shipped directly from a manufacturer. In those cases our product specialists will clearly identify the lead time and transit time for your order when it is placed.
Special Destinations: Call us for shipping rates to Alaska and Hawaii, standard charted times may not apply. Please note, if delays occur with carriers due to inclement weather, we cannot guarantee your order will arrive by the quoted delivery time.Standard Ground Shipping: Orders placed on the web will be shipped via FedEx. You will receive a confirmation email at the time the order is placed and tracking information when your shipment leaves our warehouse. Sometimes email gets lost in a spam or junk folder: if you do not receive a tracking email or phone call from our staff within 48 hours of your order, please contact our product specialists so we can verify the order has shipped and provide you with your tracking information.
Expedited Shipping: All in-stock items are eligible for expedited shipping. You can choose from 2-Day Guaranteed shipping on our website, or contact us for additional options. If you absolutely must have next day delivery, please call us to place your order so we can verify your items are in stock and ensure that it is shipped right away - we will do our best get you what you need. Orders placed after 2:00 PM Central Time cannot be guaranteed for next day delivery if placed online.
Please visit the FedEx package tracking website to check on shipment statuses once you have received your tracking numbers. FedEx guaranteed ship dates are guaranteed by FedEx and not EcoFoil, however, we will do our best to assist you in tracking your package after it leaves our facility.
LTL Shipping: Prices are Freight On Board, Urbana, Iowa. Partial delivery shipments and shipments to Alaska, Hawaii, and Puerto Rico will incur freight charges. Freight charges are dependent upon carrier rates and therefore subject to change without notice. Please talk to a product specialist for the most current pricing information.
We have a longstanding commitment of providing our customers with the best possible service every time they shop with us. We take great pride in exceeding our customers’ expectations and building lasting relationships. Returns must be approved in advance. Please call (888) 349-3645 or e-mail firstname.lastname@example.org to obtain your Return Authorization (RA) number prior to shipping any product to us.Important guidelines for all EcoFoil returns:
Your satisfaction is our success, therefore, our goal is to get your products to you on time and in perfect condition. Occasionally, something happens along the way to prevent that. Please let us know right away so we can make it right.
Damaged/Defective Products Should your items arrive damaged, defective or missing; please contact us within 10 days of receipt so that we can work with you to ship replacements or missing items right away. For defective items please be prepared to tell us in detail or share a photo of what is wrong with the product so we can use that information to prevent other customers from having the same issues.
Lost or Damaged Packages Should your order not arrive or the package is damaged, and you don't receive a satisfactory response from the shipping carrier, we want to help. Please contact us within three days after delivery (or the date it was expected to be delivered) and follow these guidelines to expedite the claim process: