EF - Shipping and Returns
We hope to answer all of your questions related to shipping and returns here. If you don't find the information that you need, please contact us at 1-888-349-3645 so we can assist you. Use these quick links to take you right to the information that you need:
Standard Shipping : Expedited Shipping : LTL Shipping : Returns Policy : Damaged Products or Lost Shipments
We ship via FedEx, UPS and LTL carriers based on the shipment size, weight, and final destination. Our sales team will work with you to get your products to you exactly where you need them, when you need them and we have several options for expedited shipping at nominal fees if you have to have something FAST.
FedEx is our preferred method for ground shipping. The following chart gives you the standard transit time for products shipping from our warehouse in Urbana, Iowa. Our team goal is to have any in-stock item shipped within 24 hours of your order and we strive to ship the same day on orders received before 2:00 pm Central Time. Transit times noted below do not include the day that the order is placed, Saturdays, Sundays, or US Holidays.
Note: These fulfillment and transit times may not apply if all or part of your order is custom built by the manufacturer or drop-shipped directly from a manufacturer. In those cases our sales team will clearly identify the lead time and transit time for your order when it is placed. Special Destinations: Call us for shipping rates to Alaska and Hawaii, standard charted times may not apply.
Please note, if delays occur with carriers due to inclement weather, we cannot guarantee your order will arrive by the quoted delivery time.
Standard Ground Shipping
Orders placed on the web will be shipped via FedEx or UPS, you will receive confirmation emails at the time the order is placed and tracking information when your shipment leaves our warehouse. Sometimes email gets lost: if you do not receive a tracking email or phone call from our staff within 48 hours of your order please contact our sales team so that we can verify the order has shipped and provide you with your tracking information.
All in stock items are eligible for expedited shipping. You can choose from 3 Day Guaranteed to Overnight by 10:30 am depending on your needs. If you absolutely must have next day delivery please call our sales team to place your order so we can verify your items are in stock and ensure that it is shipped right away - we will do our best get you what you need. Orders placed after 2pm Central Time cannot be guaranteed for next day delivery if placed online.
Please visit the UPS or FedEx package tracking Websites to check on shipment statuses once you have received your tracking numbers. UPS & FedEx guaranteed ship dates are guaranteed by UPS & FedEx and not EcoFoil - however we will do our best to assist you in tracking your package after it leaves our facility.
Prices are Freight On Board, Urbana, Iowa. Partial delivery shipments and shipments to Alaska, Hawaii, and Puerto Rico will incur freight charges. Freight charges are dependent upon carrier rates and therefore subject to change without notice so please talk to a sales representative for the most current pricing information.
We have a longstanding commitment to provide our customers with the best possible service every time they shop with us. We take great pride in exceeding our customers’ expectations and building lasting relationships. Returns must be approved in advance. Please call 888-349-3645 or e-mail firstname.lastname@example.org to obtain your Return Authorization (RA) number prior to shipping any product to us.
Important guidelines for all EcoFoil returns:
- All returns must be clearly labeled with your RA number.
- Returns must be in like new/unused condition to receive a refund.
- Returns may only be made within 30 days of receipt of your order.
- Customers are responsible for any costs related to returning the merchandise. We recommend using a carrier that will provide a tracking number for the shipment and offers insurance. If the item(s) arrive to us damaged, we will provide photos of the damages and/or make the package available to your carrier for inspection so that you may file a claim with your carrier.
- Shipping charges for the original order are non-refundable.
- A 20% restocking fee will be deducted from the product refund.
Damaged Products or Lost Packages
Your satisfaction is our success so our goal is to get your products to you on time in perfect condition. Occasionally, something happens along the way to prevent that. Please let us know right away so that we can make it right.
Should your items arrive damaged, defective or missing; please contact us within 10 days of receipt so that we can work with you to ship replacements or missing items right away. For defective items please be prepared to tell us in detail or share a photo of what is wrong with the product so we can use that information to prevent other customers from having the same issues.
Lost or Damaged Packages
Should your order not arrive or the package is damaged, and you don't receive a satisfactory response from the shipping carrier, we want to help. Please contact us within three days after delivery (or the date it was expected to be delivered) and follow these guidelines to expedite the claim process:
- Inspect every shipment for lost, missing, or damaged merchandise (be sure to count containers if your shipment came in multiple containers.)
- Sign the freight carrier's bill as short, damaged, or incomplete to record the issue.
- Obtain the signature of the carrier for the lost or damaged merchandise.
- If you provide us with an incorrect address, please contact us right away so that we may try and re-route the shipment. However, if you do not contact us in time, the order will come back to our warehouse when they are unable to deliver it to you. In this instance, we will refund your order, minus the shipping charge and you will need to resubmit it via our website or over the phone.